Spark launch digital home move assistant

3rd July 2018


Spark, the only multi-utility group built around the property industry, has launched a digital home move assistant that sets up essential home utilities for tenants and generates extra revenue for its partners.


Tili is a unique digital platform that removes the hassle of utilities management and delivering a leading customer experience for letting and estate agents across the country – all in just ten taps and three minutes.


Spark CEO, Chris Gauld, said: “I’m delighted that Tili is up and running and already rolling out with over 80% of our partners creating the opportunity for added revenue and delivering a better customer experience for thousands of home movers.’

“We’ve been working with the property industry for over ten years and we understand the challenges our partners are facing from issues like the tenant fees ban and the limitations which GDPR puts on our partners for earning revenue by selling add on products.


“That’s why we’ve been busy investing in a proptech platform that adds real value to our partners business and complements our partners’ great customer service.


“Tili is a fully populated digital assistant which lets home movers confirm their move in date and contact details to the local authority and water provider in just a few taps, before walking them through a really quick journey to select a great energy tariff, other essentials, such as phone and broadband packages and Sky TV. Tili also lets customer access a range of home mover services such as removals, post redirection and finding the local gym when moving into a new area. All of this is free for our partners and customers.”


Spark has invested over £1m in Tili from concept, through early testing and bringing it to market as well as investing in other digital platforms that are creating a best in class customer experience.


Gauld continued: “We’re proud of the long-term partnership we’ve enjoyed with people right across the property industry. These relationships stem from our ability to deliver value-add products and services which make life easier for our partners and provides them with another way to deliver an awesome customer experience.”


Spark has invested significantly in digital platforms for its customers, building its own in-house billing software when most other companies were buying software off the shelf; launching its chatbot, Ami, to make account management easier for customers and developing a pay-as-you-go app, Swift, to make sure pre-payment customers can top-up anytime, anywhere.




If you’re looking for more information about Tili, please contact Mark Ferguson – [email protected]


Notes to editors


  1. Established in 2007, the Spark Group is the only multi-utility provider in Great Britain focussed on serving the needs of home movers across the country. With over 450,000 customer accounts and more than 450 staff, Spark works with letting and estate agents, large social landlords and property managers, and is committed to delivering lower move-in prices, a range of fixed and tailored price plans and a better customer service.


  1. In March 2018, Spark announced a £1.5m investment in digital technology with the investment focusing on bringing the best possible customer experience to the smartphones, tablets and desktops of the company’s 450,000 customer accounts.


  1. Spark acquired telecoms provider, Home Telecom, in April 2017 in a multi-million pound deal that ensures Spark customers and partners can benefit from a dedicated utilities service built around the needs of the industry, by people who understand the industry. Home Telecom agreed an exclusive deal with Sky to offer packages that have no exit penalties and can include a break clause that matches those included in tenancy agreements.


  1. Spark benchmarks its service using Ofgem’s comprehensive and official measures including the standard benchmark of complaints per 100,000 customers in which they consistently outperformed each of the average of the big six and the independent suppliers.
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