2019 OVO Group Ltd statement on modern slavery and human trafficking
This statement has been published in accordance with the UK Modern Slavery Act 2015
(the “Act”). It sets out the steps taken by OVO Group Ltd (“OVO”) to manage the risk of
modern slavery and human trafficking in its operations and supply chains during the
financial year ending 31 December 2019.
OVO fully supports the aims of the Act and recognises that slavery and human
trafficking is a global issue that needs to be addressed by all companies within all
OVO’s structure and business
Founded in 2009, OVO redesigned the energy experience to be fair, effortless, green
and simple for all customers. Today OVO is driving progress to net zero carbon living.
As of 31 December 2019, OVO Retail served nearly 1.5 million customers with intelligent
energy technology solutions. OVO’s retail businesses supply electricity and gas and
related products and services to domestic customers within the UK.
Kaluza is OVO Group’s technology platform ecosystem that is driving the transition to a
zero carbon energy system. Its software platforms enable energy suppliers to empower
their customers with unique digital experiences and smart home technologies that not
only reduce energy bills, but lay the foundations for a more flexible energy system.
OVO’s International business unit supplies electricity and gas to domestic customers in
France, Spain and Australia.
OVO Labs makes investments in a number of early stage companies that align with OVO's strategy and mission.
This statement covers all OVO subsidiaries required to provide a statement under the
Act and includes:
OVO Energy Ltd (trading as “OVO Energy”, “Boost” and “Lumo” and "Tili".
OVO (S) Energy Services Ltd (formerly, SSE Energy Services Group Ltd, and trading as
“SSE Energy Services”) and its subsidiaries are not covered in this statement because
they were acquired by OVO Energy Ltd after the end of the period to which this
statement relates. The statement relating to SSE Energy Services will be published
As of 31 December 2019, OVO employed approximately 2,300 direct employees. Some
services (e.g. facilities management, customer call centre, IT services, meter and device
installations, debt collection and the manufacture of intelligent energy technology
devices) are partly outsourced to third parties.
All of OVO's direct operations and employees are based in countries that are considered
to have a low prevalence of slavery according to the Global Slavery Index.
OVO’s supply chains
During the 2019 financial year, OVO worked with approximately 1,500 Tier 1 suppliers.
OVO’s main 2019 supplier spend related to:
● the procurement of electricity and gas from OVO's wholesale commodity
● the manufacture, supply and installation of smart gas and electricity meters by
third parties; and
● the provision of marketing services and software/ technology platforms.
Over 99% of OVO’s 2019 Tier 1 supplier spend was with suppliers based in countries
that are considered to have a low prevalence of slavery according to the Global Slavery
Policies in relation to slavery and human trafficking
OVO has, and is further developing, several policies that are relevant to the prevention
of slavery and human trafficking, both across OVO's own business and within OVO's
Policies relevant to OVO's own business
Internal policies include the OVO Code of Ethics, setting out the core values and
principles underpinning how OVO operates, a Grievance Policy outlining the process for
raising and addressing grievances and a Whistleblowing Policy outlining the process for
escalating and handling illegal and improper conduct. OVO has initiated a review of the
OVO Code of Ethics to enhance its requirements and make it more relevant to OVO's business operations.
The revised Code of Ethics, which includes an explicit commitment
to eradicating modern slavery and human trafficking, will be implemented in 2020.
Policies relevant to OVO's suppliers
In 2019, OVO implemented a Supplier Code of Conduct to set out the standards,
principles and values to which OVO expects its suppliers to adhere, including a
commitment to eradicating modern slavery. The Supplier Code of Conduct requires
suppliers to cascade these commitments through their supply chain. OVO is asking all
existing key suppliers (who make up 80 percent of OVO's procurement spend) and all
new suppliers to provide written confirmation that they will adhere with OVO's Supplier Code of Conduct.
OVO recognises that the manifestations of modern slavery can be complex and hidden.
OVO is developing a risk assessment process for both OVO's own business operations
and OVO's supply chain, with an initial focus on business or supply chain activities that
occur in countries that are known to have a higher prevalence of modern slavery or
● Business operations that OVO has outsourced to third-parties in countries that
are considered to be higher-risk in terms of labour and human rights issues.
● Upstream supply of raw materials required for the manufacture of OVO’s
electronic and energy technology hardware products (e.g. smart meters and
vehicle chargers) that are considered to be higher risk in terms of labour and
human rights issues during raw material extraction or processing.
Due diligence processes
OVO is committed to conducting business in a lawful and responsible manner, including
engaging with suppliers who uphold the same standards.
OVO is continuing to strengthen its procedures for onboarding new suppliers and
monitoring and engaging suppliers in-life.
Assessment of effectiveness
OVO recognises the need not only to tackle modern slavery but also to assess the
effectiveness of the measures that have been taken. During 2019 OVO started to
develop a set of key performance indicators to monitor performance of OVO's modern
slavery risk management initiatives.
Training and capacity building
OVO is aware of the importance of raising awareness of modern slavery and human
trafficking in OVO's organisation and supply chain. OVO intends to develop
communications and training on slavery and human trafficking risks for relevant
employees with procurement / buying responsibilities.
OVO recognises that the eradication of modern slavery and human trafficking is a
continuing, collaborative and evolving process.
OVO's priorities for the year ahead are:
● Implementing a revised OVO Code of Ethics.
● Looking at ways to engage further with OVO's suppliers to promote responsible
● Developing OVO's supplier due diligence processes as part of the Procurement
● Continuing to strengthen employee awareness of modern slavery and forced
● Developing a set of key performance indicators to monitor performance.
CFO, OVO Energy