Terms and conditions



Who we are

Tili is a home move assistant website operated Ovo Energy Limited (company number: 06890795), a company registered in England and Wales, whose registered office is at 1 Rivergate Temple Quay Bristol, BS1 6ED.

To get in touch with us, please email [email protected] or phone 0117 332 6900.

Accepting the Tili terms

By using Tili, you confirm that you accept these terms and that you agree to comply with them.

If you don’t agree to these terms, you must not use Tili.

We may make changes to these terms

We amend these terms from time to time. Each time you want to use Tili, please check the terms that apply.

We may make changes to Tili

We may update and change Tili occasionally, to reflect changes to our products, your needs and our business priorities.

We may suspend or withdraw Tili

We don’t guarantee that Tili, or any content on it, will always be available. We may suspend or withdraw or restrict the availability of all, or any part of Tili, for business and operational reasons.

You must keep your account details safe

If you’re provided with or choose, a username, password or any other piece of information as part of our security procedures, you must treat this information as confidential and not disclose it to anyone else.

We have the right to disable any username or password, whether it’s chosen by you or provided by us, at any time, if in our reasonable opinion you’ve failed to comply with any of the provisions of these terms.

How you may use Tili

We’re the owner or the licensee of all intellectual property rights in Tili, and in the material published on it.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us, or our licensors.

Relying on information within Tili

The information and material contained on Tili is based on information that we believe is reliable, and we use reasonable skill and care to ensure that it’s accurate, up-to-date and complete. However, there may be occasions when the information or material on Tili is not accurate, up-to-date or complete. On these occasions, we’ll take reasonable steps to correct the information or material as soon as possible once any issues have been brought to our attention.

We’re not responsible for websites we link to

Where Tili links to other sites and resources provided by third parties, please note that we don’t have control over the contents of those sites or resources.

How we keep the service free to use

A number of suppliers may pay Tili a small fee for arranging your energy or broadband switch. If you have been introduced to Tili via a third party, such as a letting or estate agent, we may pass commission on to them when you switch. This helps us to keep the service free of charge for you. 

We will never add additional fees, charges or commission to package prices. The prices you see are set by the respective suppliers. 

Our responsibility for loss or damage suffered by you

  • We don’t exclude or limit, in any way, our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Please note that we only provide Tili for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We’ll only use your personal information as set out in our Privacy Policy [].

We’re not responsible for viruses and you must not introduce them

We don’t guarantee that Tili will be secure or free from bugs or viruses.

You’re responsible for configuring your hardware and software to access our site. You should always use your own virus protection software.

You must not misuse Tili by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Tili, the server on which Tili is stored or any server, computer or database connected to Tili. You must not attack Tili via a denial-of-service attack or a distributed denial-of service attack. If you do, we’ll report this to the relevant law enforcement authorities and disclose your identity to them. Your right to use Tili will end immediately.

Rules about linking to Tili

You may link to Tili, provided you do so in a way that’s fair, legal and doesn’t damage our reputation or take advantage of it.

You must not establish a link in a way that suggests any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Tili on any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by Scots law. The courts of Scotland will have exclusive jurisdiction.

Our trademarks

‘Tili’ and the Tili logo are  trademarks of Ovo Energy Limited (company number 06890795). You are not permitted to use them without our approval.